Privacy Policy

This Privacy Policy governs the manner in which Learning and Development Centre (LDC) collects, uses, maintains and discloses information collected from users (each, a "User") of the Learning and Development Centre website ("Site"). This privacy policy applies to the Site and all products and services offered by Learning and Development Centre.

Who we are

The Learning and Development Centre (LDC) supports the transformation of the primary care workforce through quality training and education, aiming to improve the health and wellbeing for the population of Devon. The Learning and Development Centre works across organisational boundaries with other training organisations and providers, developing sustainable models of training with which to equip the future workforce. The Learning and Development Centre aims to respond to the needs of the workforce,  enabling professionals to deliver exceptional patient or customer care. All training and education is evaluated to ensure excellent quality assurance, and relevant to the needs of the workforce.

The core functions of the LCD are:

  • Responding to local workforce needs through the provision of education
  • Co-ordination of education programmes
  • Education quality

Sentinel Healthcare acts as the data controller for Learning and Development Centre for the purposes of the Data Protection Act 2018 and EU General Data Protection Regulation. This means that Sentinel Healthcare is responsible for, and controls the processing of, personal data.

Our address is:

Learning and Development Centre

Unit 1

5 Research Way
Plymouth Science Park

Telephone: 07780 901637

Our Data Protection Officer is Roland Gude.

Email: [email protected] 

How Learning and Development Centre collects information about you

Everything that we do, we do to ensure we help members and non-members. The aim of Learning and Development Centre is to support the delivery of a workforce capable of meeting the needs of a local population’s health and improve clinical outcomes. We ensure that training, education, development and workforce strategy is identified and provided locally, by local practitioners.

We collect information from you in the following ways:

When you interact with Learning and Development Centre directly:

This could be if you ask about our courses, register with us for training, become a Learning and Development Centre member, attend one of our courses, contact us via email, subscribe to our newsletter or otherwise provide us with your personal information. This includes when you visit our website.

When you visit our website:

Our website may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Learning and Development Centre website may not function properly. We use Google Analytics on our website to provide us with data on website visitor numbers, page views and length of stay on pages to allow us to make improvements to our site over time.

Information we collect and why we use the information:

Personal Information

Personal information we collect includes details such as your name, email address, mailing address and job title.

We will use this information:

  • To contact you in regards to upcoming courses/events
  • To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs.
  • To improve our website - We continually strive to improve our website offerings based on the information and feedback we receive from you
  • To process transactions - We may use the information provided by you when booking on a course only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service, such as where the course organiser is a third party.
  • To send you information you agreed to receive about topics we think will be of interest to you.
  • To send periodic emails
  • To administer membership services

We may also use your personal information:

  • To send you our weekly newsletter.
  • To administer a content, promotion, survey or other website feature

We will only send you, the above, if you have given us clear consent to contact you in this matter.

You can update your choices or stop us sending you these communications at any time by contacting [email protected] or clicking the unsubscribe link at the bottom of the relevant communication.

You may, however, visit our website anonymously.

Non-personal identification information

We may collect non-personal identification information about you whenever you interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our website, such as the operating system and the Internet service providers utilized and other similar information.

Legal basis for using your information

Under Article 6 of the GDPR regulations, our lawful bases for processing personal data are as follows:

Article 6(a) Consent: you have given clear consent for Learning and Development Centre to process your personal data for a specific purpose.

Sharing your information

The personal information we collect about you will be used by our staff at Learning and Development Centre so that they can assist you.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

We may, however, with your consent share your information with our trusted partners and suppliers who work with us on or on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes.

We may disclose your information if required to do so by law.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password and data stored on our website and on our databases.

How long we hold your information for

We will not hold your data for longer than necessary. If we no longer need your data, we will delete it or make it anonymous by removing all details that identify you. If we have asked for your consent to process your personal data and we have no other lawful grounds to continue with that processing, and you withdraw your permission, we will delete your personal data.

Third party websites

You may find advertising or other content on our website that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these sites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website\'s own terms and policies.

Your rights

You have the right to confidentiality and for your information to be used fairly in a way that is safe and secure under the GDPR and Data Protection Act 2018, common law duty of confidentiality and other relevant legislation. The Equality Act 2010 may also apply in certain circumstances. You have the right to know what information we hold about you, what we use it for and who we share it with.

You have the right to apply for access to you information (a Subject Access Request) and have a copy of that information, for example, via email or on paper. You also have the right to have that information explained to you in a way you can understand, explained where necessary.

You have the right to object to some or all the information being processed under Article 21 of the GDPR and Section 99 of the Data Protection Act 2018. Please contact the Data Controller if you wish to object to your information being processed. You should be aware that this is a right to raise an objection, that is not the same as having an absolute right to have your wishes granted in every circumstance

Data Controller: Sentinel Healthcare

Email: [email protected]

At any time you have the right to, refuse or withdraw consent to information sharing/processing and have your objections heard. We will comply with your request where we are able to do so in accordance with the law. The possible consequences of not sharing this data will be fully explained to you.

You have the right to access the data that is being shared, have any inaccuracies corrected and ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent or where we have no lawful basis for keeping it.

You have the right to complain to the Information Commissioner’s Office, you can use this link ICO Website or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate). There are National Offices for Scotland, Northern Ireland and Wales (see ICO website).

Changes to this privacy policy

We have the discretion to update this privacy policy at any time. When we do we will send you an email. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using our website, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our website.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Learning and Development Centre

Unit 1

5 Research Way
Plymouth Science Park

Email: [email protected]