Unsnap the Advice Trap - 13th and 20th March 2026. 09:00 to 12:30 on both dates.
Live Virtual Teaching Session with Stephen McCann and Judy Rees.
Suitable for: GPs, nurses, health coaches, social prescribers, care coordinators, allied health professionals, community health workers, and peer supporters working in primary and community care settings, including integrated or multidisciplinary teams.
Emotionally charged
conversations are part of everyday healthcare. Done well, they build trust and
confidence. Done badly, they can leave everyone drained.
Unsnap The Advice Trap is a short, practice-based conversation upgrade for
healthcare teams. It introduces Clean Language, an approach that helps people
find clarity in their own words, without pressure.
Siobhan Aris, an advanced palliative care nurse based in Cornwall, said:
“Clean Language has shown me how much better communication could be. It has
improved patient care - and I also think it's improved my conversations with my
colleagues.”
When the quality of understanding improves, patients feel more listened to,
and colleagues often find more joy and less stress at work. When this happens
the results can include improved patient outcomes and a reduction in staff
churn and therefor costs.
Course Details
We design engaging, practical sessions with plenty of opportunity for discussion, practice, and real-life scenarios.
● Format: two half days delivered online
● Group size: up to 16 participants
● Style: interactive, practical, scenario-based
● Options: train-the-trainer programme available, with certification, licensed training materials, and mentoring to support your own facilitators
Feedback from NHS pilots and national awareness week tasters shows strong impact for patients, families, staff, and volunteers alike.
Benefits and Course Objectives:
Unsnap The Advice Trap helps clinicians, health coaches, and community-based practitioners to:
● Stay steady in emotionally charged conversations
● Ask questions that reduce pressure and create clarity
● Support clearer decisions and stronger follow-through
● Reduce emotional strain and prevent burnout
● Free up energy for what matters most
This course is being run as an online training course. Details of how to join the meeting will be emailed to you closer to the event.
If you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate.
It is expected that you will attend the session virtually from a quiet location at which you will not be disturbed, and you will have access to a microphone and camera on your device. Every delegate must have their own device to use throughout this session. This is a requirement for attending this interactive course.
If you have any queries please contact [email protected]
