Reception Skills - 20th February 2024, 13:30 to 15:30
With Sarah Stapleton, Non-Clinical Education Manager for Devon Training Hub and LDC Education Facilitator.
Suitable for:
Primary Care Administration and Reception Teams
Overview of course:
- Patient Services Skills
- Communication
- Listening
- Body Language
- Time Management
- Prioritising and multitasking
- Make every contact count
- Know your patients
- Managing the clinicians
- Complaint Handling
- Anger management
- Problem solving
- Looking after yourself
If you are not able to attend this session please cancel your place in advance via your Learning and Development Centre account so that a place can be made available for another delegate. To cancel a booking please log into your Learning and Development Centre account, go to the Training Hub course list and click on the orange box next to the course name.
It is expected that you will attend the session virtually from a quiet location at which you will not be disturbed, and you will have access to a microphone and camera on your device. Every delegate must have their own device to use throughout this session. This is a requirement for attending this interactive course.
If there are any queries please contact Learning and Development Centre: [email protected]
