Dealing with Aggressive Patients - 11th January 2024; 09.30 to 11.30.
With Education Facilitator, Sarah Stapleton.
Suitable for
Primary Care Professionals in Patient Facing Roles
Course Aim
The aim of this workshop is to provide non-clinical staff
with the skills and understanding to have greater confidence in dealing with
aggressive behaviour safely.
Topics Covered
- Why Patients become
Aggressive
- How to assess risk
- How to respond to conflict
- The basics of
De-escalation
- Dealing with violence in
the waiting room
- Communication
If you no longer require your place on this course place cancel it so that there is availability for other delegates. To cancel a booking please log into your Learning and Development Centre account, go to the Centre course list and click on the orange box next to the course name.
It is expected that you will attend the session virtually from a quiet
location at which you will not be disturbed, and you will have access to a
microphone and camera on your device.
Every delegate must have their own device to use throughout this
session. This is a requirement for
attending this interactive course.
All delegates must have their own booking made through the Learning and Development Centre website to join the meeting. The name on your Zoom account should be recognisable as the name on your booking. If we cannot identify delegates they may not be admitted to the session, or certificates may not be issued after the event.
If you have any questions please contact the team at [email protected]
